Technical Challenges

We’ve had a few technical challenges in the last 24 hours. Undoubtedly they will be resolved and undoubtedly they won’t be the fault of Panopto but I recall them here for the record.

Poor Quality of Primary Screen Capture

I recorded myself talking about some software.  The quality of the screen capture was terrible. So bad that you cannot read any of the words on the screen even when you go full screen.

The capture of the primary screen is very poor quality

The capture of the primary screen is very poor quality

We suspect a wrongly set frame rate, an issue with the screen resolution or not enough processing power in the PC and will be running some tests. Will report back here when done.

Installing Recorder Failed

I tired to install Panopto recorder on my home laptop just to see how easy it would be but failed. It seemed to install OK but as soon as I tried to open it I received an error message.  I have passed the logs to Panopto Support for comment.

error message saying Panopto needs to close and to check the log.

Recorder won’t Open

This morning we had to set up a recording session for two tutors in a department that had never requested Panopto before. So as far as I was concerned it was particularity important that all went well. I had the software installed yesterday – Panopto recorder and the driver for the webcam.  This morning Panopto Recorder would not open and we could not even run it from a stick (our first contingency plan).  This coincided with some work that IT Services were doing with a supplier on our Student Records System and it has been suggested that the problem was linked.  We will have to test that PC again later to see if the problem is connected, however, I doubt it as we were not even able to open Recorder to make an offline recording.  In the end we recorded the session with a video camera and will upload that to Panopto later. It shows that you need a contingency plan.

Identifying PCs

I mentioned in a previous post that we can identify the PC that uploaded a recording from the logs.  I have now discovered that there are no up to date, reliable records to tell anyone where a particular PC is.  We will need to address this need going forward.

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